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Management of AirAsia meets with families of flight QZ8501 passengers to update them on developments

Monday, December 29, 2014, 18:00 Hrs  [IST]
By HBI Staff | Mumbai

AirAsia Indonesia has received confirmation from The National Search and Rescue Agency Republic of Indonesia (BASARNAS) that an international search and rescue mission from Indonesia, Singapore and Malaysia has been mobilised in the search of flight QZ8501. The mission in Surabaya, Indoensia has resumed today at 06.00 AM LT (GMT+7). Earlier in Surabaya, the management of AirAsia along with the Governor of East Java, National Search and Rescue Agency of Republic of Indonesia (BASARNAS), Airport Authority of Indonesia, Airport Operator (Angkasa Pura I) met with the family members of the passengers of the missing QZ8501 flight to update them on the latest developments and reconfirmed their commitment to providing assistance in every possible way.

Sunu Widyatmoko, CEO, AirAsia Indonesia, said, “We are deeply shocked and saddened by this incident. We are cooperating with the relevant authorities to the fullest extent to determine the cause of this incident. In the meantime, our main priority is keeping the families of our passengers and colleagues informed on the latest developments.”

AirAsia Indonesia said that its primary focus remains on the families and Widyatmoko, is currently stationed at the family centre in Surabaya. “We have been keeping the families updated on the search and rescue efforts as well as provide emotional support. Another group of AirAsia officials are providing the same to the families based in Singapore,” the airline said. 

An Emergency Call Centre has been established and available for families seeking information. The number is +622129270811 or 031-8690855 or 031-2986790 (Surabaya). “We will do everything possible to support them as the investigation continues and have already mobilised a support team to help take care of their immediate needs, including accommodation and travel arrangements. A briefing centre has also been set up in Surabaya for the families,” the CEO said.

For the families in Singapore, there is also an emergency briefing room at Changi International Airport Terminal Two, where AirAsia Indonesia will be providing regular updates.

At this time, search and rescue operations are being conducted, under the guidance of BASARNAS. AirAsia Indonesia is cooperating fully and assisting the investigation in every possible way, the airline said in a statement.

The aircraft was an Airbus A320-200 with the registration number PK-AXC. There were 155 passengers on board, with 137 adults, 17 children and 1 infant. Also on board were 2 pilots and 4 cabin crew and one engineer on board.

The captain in command had a total experience of 20,537 flying hours of which, 6,100 flying hours were with AirAsia Indonesia on the Airbus A320. The first office officer had a total of 2,275 flying hours of experience with AirAsia Indonesia.

“We will release further information as soon as it becomes available and our thoughts and prayers are with those on board QZ8501,” the airline said.

 
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