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Ritesh Sharma appointed General Manager of Taj Falaknuma Palace

Tuesday, January 5, 2016, 15:00 Hrs  [IST]
HBI Staff | Hyderabad

Ritesh SharmaRitesh Sharma has been appointed the General Manager of Taj Falaknuma Palace.

Sharma started his career with the Taj family 15 years ago as Front Office Associate with the Taj Coromandel, Chennai. He was later promoted as the Butler Operations Manager and formulated the 'Butler Program' for the hotel. Sharma was also held the position of Operations Manager at The Taj Mahal Palace, Mumbai. As Operations Manager, he conceptualized and implemented ‘ Best Guest Profile Management System' in the hotel in 2006.

With a desire to apply his learnings to a different industry, he moved from the Taj and joined the Mumbai International Airport in 2008, where he managed the busiest terminal at the domestic airport processing 16 million passengers a year. In 2012, he returned to the Taj family and was subsequently elevated as the Resident Manager of The Taj Mahal Hotel, New Delhi.

Sharma holds a degree in Hotel Management from S.R.M Institute, Chennai. To further develop his management skills, he joined the Executive Management Program at the well renowned S.P Jain Institute of Management and went on to attain the Six Sigma Black Belt certification from the Indian Statistical Institute, which speaks volumes of his commitment towards process improvements.

 
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