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Xenia Hospitality Solutions LLP - One stop solution for all the events

Xenia Hospitality Solutions LLP, founded by Zeenia Master is based on a Greek concept of hospitality. Master’s profound experience in the hospitality space for over a decade has been the cornerstone for steering Xenia Hospitality as one of the distinguished providers of highly customised and innovative hospitality solutions. In an interaction with Kathryn B K, Master speaks about how Xenia Hospitality provides solutions for all the events.

Monday, July 10, 2017, 16:17 Hrs  [IST]

Zeenia Master started freelancing in 2013 and at that time she used to go by the name of Xenia Events. Since the company evolved in its services and capabilities, she thought it was time for a brand change. So, on August 15, 2014, Master registered her company as Xenia Hospitality Solutions LLP. ‘Guest-friendship’ is the literal meaning of the word Xenia in Greek. Like Indians, Greeks too believe that generosity and courtesy should be shown to those who are our guests. Xenia Hospitality Solutions LLP works on similar lines, aiming at developing a personal bond with clients and making them feel as part of one family.

Shift from hospitality to hospitality solutions
Master had a fully fledged career in hospitality before stepping into the shoes of hospitality solutions. She says, “I have worked with a lot of 5 star properties over my career and before I hung up my apron for a measuring tape, I realised that a certain level of service and attention to detail was expected from a 5 star but it isn’t otherwise.” Mater wanted to transfer her international experience and 5 star expertises to the upcoming event industry in India. She felt that there is a lack of customer service and that was instrumental for her shift from her career in hospitality to providing hospitality solutions.

Realising the importance of hospitality solution providers
Earlier weddings and other social events were always managed by relatives and corporate events would be handled by the HR or the in-house team. This is not the same anymore. This scenario is fast changing as the weddings, social and corporate events are getting larger than life. Master says that a simple Mehendi function requires a theme and customised decor etc. Also, with many people opting for different destinations for their events, even corporate handling the logistics of the guests is a huge undertaking which needs to be handled by professionals.

Another factor that has contributed to this is the fact that the average Indian is well travelled and demands the service and quality that they know they can get. Keeping in mind the expectations of the guests and the sheer grandeur and enormity of most of the events these days, people have realised that they need professionals to handle this for them. “In the large scheme of things an additional 10% won’t pinch them as much as their relatives and friends complaining,” added Master.

Dance for Humanity, Racing Hooves, Weddings at the Turf Club and NSCI Dome and destination weddings are some major events that Xenia Hospitality Solutions LLP have executed successfully.

Being on both the sides
Having worked for over a decade in the hotel industry has helped Master to understand the demands and requirements of her clients better and offer bespoke offerings. Since she has been on both the sides, it is an added advantage for her. “The Hyatt taught me consistency, The Landmark London taught me discretion and poise, Hotel Missoni taught me fines and glamour, Sofitel taught me grace and reintroduced me to the love of cuisine & wine and Shangri-la taught me the value of a loyal customer,” states Master.

Every 5 star brand has their unique characteristic which becomes a part of your professional personality. Apart from this the general grooming, punctuality, attention to detail, taking responsibility, being courteous, efficiency, extensive knowledge of service, food and beverages has helped Master to give her clients unique solutions.

Another advantage of having worked in a hotel is that, she knows the internal workings of a hotel, how to do room allocations, how to utilise the concierge service, setting menus, arranging the welcome packs, personalised check-in and check-outs etc. She says, “Working with the hotel staff helps you a lot as once you are in their good books, they do move heaven and earth to help you out as there is a lot of equipment that they have which aids us at the last minute.”

Master functions by the philosophy “We invite you to your own event”, where everything is taken care of and you enjoy the occasion and create memories that would last you a lifetime. Her experience allows her to provide a personal service wherein all generally tend to become a part of the family.

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