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IDS Next launches mobile based FX Service for hotels to improve service quality

Thursday, October 12, 2017, 10:00 Hrs  [IST]
By HBI Staff | New Delhi

IDS Next Business Solutions Pvt. Ltd, a hotel technology solutions provider, has announced the launch of a new product –FX Service, a mobile based service quality improvement platform for hotels. FX Service will enable hotels to delight guests by attending to their requests ahead of their expectation. This app will also help hotels to improve guest experience and staff productivity. FX Service app is available on Android app store.

Hotels can create guest requests in a web-based application. Once a guest raises a request or compliant, staffs in the respective department get notified on their FX Service Android app, enabling them to act immediately. Hotel staff can start to work on a task, mark it as completed when it’s done, on the app. They can even create and confirm service requests on behalf of guests.

“In a typical environment, a staff gets instructed to deliver a specific item to the guest in his/her room. In this case, the staff would not have any idea about who requested it, when the request was registered and how soon the guest wants it. This leads to guest disappointment. But with FX Service, this will be a thing of past. The app shows the service request, room number from where it was requested, name of guest, time of request, and finally the time before which a request has to be completed,” said Binu Mathews, Chief Executive Officer, IDS Next.

In FX Service app, respective department managers will have complete visibility of the guest requests and complaints that are in various stages - New, In-progress and Completed. To make sure that the guests’ needs are taken care of, they can reassign or reopen a request. Most importantly, the app highlights requests that are overdue in terms of allocated time.

Using FX Service, hotels will be able to improve overall staff productivity with the help of data – top performing departments, top staffs, repeated overdue requests, etc. Also, hotels can delight guests by responding to requests ahead of their expectation.

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