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Park Inn by Radisson IP Extension, New Delhi launches voice-activated smart hotel rooms

Monday, January 15, 2018, 19:00 Hrs  [IST]
HBI Staff | Mumbai

In a novel step towards transformation of the Indian hospitality industry, Park Inn by Radisson IP Extension, New Delhi has recently launched its voice assistant-enabled smart hotel rooms. The property features hotel rooms with complete automation of service requests and virtual control of TV & lighting fixtures.

Six of the property’s studio rooms have been fitted with Amazon’s AI-powered Echo Dot devices that allow the guests to control light settings, music played in the room, and even the television with simple voice commands. Additionally, services such as room cleaning, wake-up calls, laundry, in-room dining, and room check-out could be requested by the guests by merely speaking to the smart device. The studio rooms integrated with this new technology have been configured by Kamakshi Clouds, a Bangalore based software firm. 

Interestingly, the guests can manage basic room functions & service requests without downloading any apps. According to an official release, Park inn by Radisson IP Extension, New Delhi is the first property in the world to provide this app-free solution, with Web RTC technology.

Speaking on the development, Saurav Dutta, General Manager, Park Inn by Radisson IP Extension said, “Internet of Things (IoT) & voice-enabled technologies are without a doubt the future and we are excited to pioneer these comprehensive & intuitive smart hotel room features in India. With the voice-activated in-room solutions we expect a 50% improvement in housekeeping efficiencies; ensuring speedier completion of service requests. Eventually, the intent is to diversify & grow the connected room features, as part of our on-going efforts to offer bespoke experiences that evolve with the needs of our patrons.” 

M. A. Kannan, Director, Kamakshi Clouds said, “Almost every industry in the world is on the cusp of an Artificial Intelligence (AI) revolution, with a promise of improved efficiencies. Therefore, it is time for hotel businesses to embrace this change with great dexterity; as the sector contributes extensively to India’s GDP. Web RTC, used to power the smart rooms at Park Inn by Radisson IP Extension, is a highly disruptive technology that allows guests to turn on/off lights  & the TV with just one tap.” 

 
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