HospitalityBiz India
Hotels FoodService Operations Ministry Associations Equipment Editorial HR Technology Technology Advisory Board Community
Follow us on Facebook Follow us on Twitter instagram
    Home > NewsTrack
NEWSTRACK

IHCL Creates New Strategic Roles To Drive Customer Centricity, Diversity And Owner/Partner Management

Tuesday, July 6, 2021, 16:29 Hrs  [IST]
HBI Staff | Hyderabad

Indian Hotels Company (IHCL), South Asia’s largest hospitality company, announced three strategic leadership roles, which will sharpen focus on customer centricity, drive diversity and inclusion and institutionalize owner/partner engagement.

Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL, said, “We have identified three Strategic Areas to create sustainable competitive advantages and build our future. Customer Centricity has always been a key differentiator for IHCL, and Taj being rated the World’s Strongest Hotel Brand stands testimony to this. Fundamental to our success is the focus on Diversity to nurture an inclusive and diverse workplace. Finally, in pursuance of our asset light growth strategy with ~70 hotels signed in the last three years, strengthening Owner Relations has never been more important for IHCL’s future. As a result, we have identified three experienced and veteran leaders who will champion each of these strategic imperatives in an institutionalized manner.”

 

The Three New Strategic Functions Created Are:

 

1.    Customer Centricity: With insights, relationships and personalization defining the future of customer engagement in the hospitality industry, Ritika Gupta will be responsible for creating business value through customer centricity and relationship management. With close to three decades of experience with the organization in various customer centric roles, Ritika brings in the right mix of customer focus and relationship orientation to lead this function.

 

2.    Diversity: In order to further promote IHCL as a diverse and inclusive organization, Rakhee Lalvani will take on the new role of Diversity Head and will be responsible for developing and implementing best practices to promote diversity and inclusion in the organization. A senior leader with close to 30 years of experience at IHCL, Rakhee is well positioned to spearhead this strategic initiative.

 

3.    Owner/Partner Management: As we continue to pursue asset light growth and add more owners to our family, cultivating and strengthening owner relationships is critical to secure our future. A seasoned business leader with approximately two decades of experience at IHCL, Ram Maheshwari has taken on the responsibility to streamline owner / partner engagement processes and develop robust relationships.

 

The three leaders will closely work with the Managing Director & CEO on these strategic initiatives. Rakhee, Ritika and Ram will drive these important imperatives while retaining their current roles and responsibilities in the organization.

 
Print News Email News Back
Bookmark to Add to NewsvineNewsvine Bookmark with del.icio.usdel.icio.us Digg ItDigg
Add RSS to Add to Google Add to My Yahoo! Subscribe with Bloglines Subscribe
 POST A COMMENT
* Name :    
* Email :    
* Message :  
   
RELATED NEWS
»  Anantara Hotels, Resorts & Spas Announces New General Manager Appointments in Africa, Indian Ocean and the Middle East
»  IHCL announces Ahvaan 2025
»  Sayaji Hotels expands its presence in Madhya Pradesh with the signing of 6 new properties
»  Cheval Collection expands with New Property in Glasgow
»  IHCL Elevates Vincent Ramos As Senior Vice President - Goa
»  CMC Launches A Brand New Line Of Veined Designs In KalingaStone Quartz
»  Renaissance Bengaluru Race Course Hotel Appoints Neeraj Balasubramanian as the New Executive Chef
»  VITSKamats Group to launch 'VITS Select', its new portfolio of mid-market hotels
»  VITSKamats Group to launch 'VITS Select', its new portfolio of mid-market hotels
»  IHCL announces the first Ginger hotel in Agra
»  Himanshu Sharma takes over as the Multi Property Director of Sales and Marketing for The Westin Gurgaon, New Delhi & The Westin Sohna Resort and Spa
»  IHCL Signs A Vivanta Hotel In Thane, Maharashtra
»  Hyatt Regency, Chennai appoints Ruban Das as the new General Manager
»  Lemon Tree Hotels signs a new property in Malad, Mumbai
»  SAGA, Gurugram brings on board Chef Kush Koli as the New Head Chef
»  AnnaMaya, a Modern Food Hall at Andaz Delhi, launches a New Menu
»  Meluha The Fern Appoints Dinesh Dahiya as New Executive Assistant Manager
»  Shiro introduces new menu
»  Ishaan Singh joins Sheraton Grand Pune as the new Director of Food and Beverage.
»  Araiya Palampur appoints Akhil Taneja as the new General Manager
 
CoverStory
Analysis
 
  The Indian Institute of Architects (IIA) Natcon 2020 virtual event concludes successfully
  Winners of The Park Elle Décor Student Contest felicitated at Indian Design ID 2020
 
weekly
Receive the best of Hospitality content in your mailbox.
Weekly e-Newsletter
Events Calendar




Events
 
 
people
interview
newappoint
expert
© Copyright 2016 Saffron Synergies Pvt Ltd
HOME   |   ABOUT US   |   CONTACT US   |   FEEDBACK   |   DISCLAIMER   |   SITE MAP   |   ARCHIVES