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Staff shortage is a serious challenge in the booming hotel industry: Bazin

Monday, June 6, 2022, 18:56 Hrs  [IST]
HBI Staff | Hyderabad

In a recent interview, AccorHotels CEO Sébastien Bazin said that the company is dealing with staff shortage, at a time when the business is booming after a log lull caused by the pandemic.

Speaking about the issues such as staff shortages that the brand is facing, Bazin said, “These are pretty good times now that we have a tailwind. We have been going through hell for the last couple of years. But now the demand it’s exceeding my expectations. We have been having great demand, great traffic, and great customers. I need people to service those customers, I need to make sure that they have the best experience, and they will come back. We are probably missing 15% of the workforce.”

He mentioned that there can be several reasons for staff shortage such as schedules, underpaying, work-life balance, etc.

Stating that gig work is here to stay, and the hotel industry will also be familiar with the gig work very soon he said, “We will see people working for a hotel company on Monday and Tuesday. Then they might actually be working with some other company on Wednesday, Thursday and some other may be for the rest of the week.”

The company is managing a changing work landscape and adapting to shifting needs amid a labor shortage.

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