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 INTERVIEW
‘The whole effort has been to give HICSA a brand makeover’ - Manav Thadani, Chairman, HVS-Asia Pacific, and Founder of HICSA
Going into the 11th annual edition of Hotel Investment Conference South Asia (HICSA), HVS has tried to give the flagship event a brand makeover this year. Besides moving to a altogether new venue in New Delhi, the organisers have also decided to resurrect Hotel Operations Summit India (HOSI) after a hiatus of five years. In conversation with Manav Thadani, Chairman, HVS-Asia Pacific, and Founder of HICSA, P Krishna Kumar finds out more about the two events and their agenda.
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 EXPERT SPEAK
Turning Around Customer Satisfaction - Sonika Mehta, Product Manager, ZonkaFeedback
Are you relying on social media & websites to understand your customer sentiment and address their complaints? By doing so, you're not measuring your guest sentiment and feedback. You're just doing damage-control. While online reputation is important, what is more important is building a real, direct relationship with your customers, offering them a chance to speak to you, and encouraging positive word-of-mouth marketing to be ahead in the game.
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This Week's Top Headlines
 
According to latest research by World Travel & Tourism Council (WTTC), the travel and tourism industry in India will grow by 7.5 per cent in 2015, fueled by visa reforms. ...read more>>
 
Hotels in the Asia Pacific region experienced negative year-over-year results in the three key performance metrics during February2015 when reported in U.S. dollars, according to data compiled by STR Global. ...read more>>
 
The Ministry of Tourism (MoT), Government of India is processing the proposal of setting up a National Tourism University in Noida, NCR. The proposal will be ready soon, informed Dr Mahesh Sharma, Minister of State with Independent Charge for Tourism and ..read more>>
 
Presenting the annual Budget for 2015-16, Virbhadra Singh, Chief Minister (CM) of Himachal Pradesh (HP) said that his government is committed to promote Sustainable Tourism in the state. ...read more>>
 
According to report on dailykashmirimages.com, addressing delegates at the inauguration of the International Conference on Sustainable Destination Excellence: Rebuilding from Crisis and Disasters today, Naeem Akhter, Minister for Education, ...read more>>
 
Indian Federation of Culinary Associations (IFCA) expects drastic measures to promote culinary tourism in India in the proposed new tourism policy of the country. ...read more>>
 
A workshop organized by National Real Estate Development Council (NAREDCO) on ‘Use of Green Technology in Real Estate’ in Delhi has advocated incentives by the government and ...read more>>
 
Nepalese conglomerate CG Corp Global, which owns and operates luxury hotels in 11 countries, is in talks to acquire a majority stake in Indian hotel management company Concept Hospitality that runs Fern Hotels. ...read more>>
 
Sphere Conferences, the conference arm of Singapore Press Holdings Limited (SPH) announced the launch of the inaugural Hospitality Investment Conference Indonesia 2015, to be held from May 12 to 13 2015 in Jakarta, Indonesia. ...read more>>
 
Anil Bhandari’s book – ‘ Top Chef Top Recipes – was released by Dr Mahesh Sharma, Minister of State (I/C) for Tourism and Culture, in New Delhi. The book has over 100 recipes from all parts of the country. ...read more>>
 
Sbarro, chain of Pizza restaurants popular for New York style Pizza internationally, has plans to expand their footprint from the current 15 outlets to more than 50 by middle of next year. ...read more>>
 
H&R Johnson (India), India’s leading Integrated Lifestyle Solution provider , announced strengthening of its strategic partnership with Germany’s Nobilia, the world’s biggest manufacturer of modular kitchens, ...read more>>
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